Garnest Application

Garnest respects the privacy of its users and is committed to protecting all personal data collected through the application. This Privacy Policy explains how we collect, use, and protect users’ information.

1. Information We Collect

When using the Garnest application, we may collect the following information:

• Personal information (such as name, phone number, and email address)
• Identity verification data (such as a copy of a national ID when required)
• Payment information (processed only through payment service providers)
• Booking details and in-app usage information
• Technical information such as device type and operating system to improve performance

2. How We Use the Information

The collected information is used for the following purposes:

• Completing booking and payment processes
• Verifying user identity
• Improving service quality and user experience
• Communicating with users regarding bookings or technical support
• Complying with legal and regulatory requirements

3. Data Protection & Security

• Garnest takes all necessary security measures to protect user data from unauthorized access, use, alteration, or disclosure.
• Personal data is stored securely and accessed only by authorized personnel.
• Garnest does not store users’ bank card details on its servers.

4. Sharing Information with Third Parties

• Garnest does not sell, rent, or share personal data with third parties for marketing purposes.
• Some data may be shared with:
  • Payment service providers
  • Legal or governmental authorities upon official request

This is done only when necessary and in compliance with applicable laws.

5. Tenant & Property Owner Privacy

• Tenant data is used solely to complete bookings and protect the rights of both parties.
• Property owner data is used to manage listings, bookings, and communication related to the listed units.
• All users are required to provide accurate and truthful information.

6. User Rights

Users of Garnest have the right to:

• Access their personal data
• Request updates or corrections to their data
• Request account deletion and removal of associated data (unless restricted by legal obligations)

7. Cookies

The Garnest application may use cookies to enhance user experience and analyze performance, without compromising personal data privacy.

8. Updates to the Privacy Policy

Garnest reserves the right to update or modify this Privacy Policy at any time. Users will be notified of any changes through the application, and continued use of the app constitutes acceptance of the updated policy.

9. Contact

For any questions or complaints related to this Privacy Policy, please contact the Garnest support team through the communication channels available within the application.