Terms & Conditions

Garnest Application

Welcome to Garnest.
By using this application, you agree to comply with and be bound by the following Terms and Conditions. These terms are designed to protect the rights of all users and ensure a safe and reliable booking experience.

1. About Garnest

Garnest is an online booking platform that allows users to reserve serviced apartments, villas, chalets, and hotels. It also enables furnished property owners to list their units for rent through the application.

2. Application Usage

Users must be of legal age to use booking services.
All users are required to provide accurate and complete information during registration and booking.
The application must not be used for any illegal or unauthorized purposes.

3. Tenant Rights

Garnest ensures that all listed units include clear and accurate details, including photos, location, pricing, and cancellation policies.
Tenants have the right to review all booking details before confirming a reservation.
In case of any issue related to a unit not matching its listed description, tenants may contact Garnest support for review and assistance.

4. Personal Data & Payment Security

Garnest is committed to protecting users’ personal data, including identification and contact information.
All payments are processed through secure and certified payment gateways.
Garnest does not store or retain users’ bank card details on its servers.

5. Booking & Payment Terms

All prices displayed within the Garnest application are clearly shown before booking confirmation.
Booking charges are applied according to each unit’s payment policy.
Cancellation and refund policies vary by unit and are clearly disclosed prior to booking.

6. Tenant Responsibilities

Tenants must use the property responsibly and in compliance with the law.
Tenants are responsible for any damages caused during their stay.
Tenants must adhere to the property rules specified by the unit owner.

7. Property Listings (For Owners)

Garnest allows furnished property owners to list their units provided they have the legal right to rent them.
Property owners are responsible for the accuracy of all information, images, pricing, and availability.
Garnest reserves the right to review, suspend, or remove any listing that violates these terms.

8. Limitation of Liability

Garnest operates as an intermediary platform between tenants and property owners.
Garnest is not directly responsible for disputes arising between tenants and owners but will assist in resolving issues when possible.

9. Account Suspension

Garnest reserves the right to suspend or terminate any user account in case of violation of these Terms and Conditions or misuse of the application.

10. Amendments

Garnest reserves the right to modify or update these Terms and Conditions at any time. Continued use of the application constitutes acceptance of the updated terms.

11. Contact & Support

For inquiries, complaints, or support, please contact Garnest through the application or via:

📞 Phone / WhatsApp: 01095079946